Effects of Quality Management on Domestic and Global Companies Essay

Effects of Quality Management on Domestic and Global Companies - Essay Example In the case of a domestic airline, southwest airline has performed well and survived adverse effects on airline business like terrorism and inflation in the fuel prices. Similarly, the German based Lufthansa has operated internationally and maintained a good market share hence posing good financial performance (Lufthansa Consulting, 2011). The two firms recognized the need of improving the quality of their products while keeping their costs low to become more competitive. The two companies are in the airline industry and pursue strategies to improve the quality of their services. In the airline industry, the domestic and global organizations are interrelated and affected by similar environmental factors. To survive in the US domestic industry, southwest airline has engaged in restructuring and focusing on the customer service. The company believes that the satisfaction of customers is instrumental in gaining positive performance. At the same time, Lufthansa has restructured and enter ed into strong alliances that would allow the company be robust in the airline business (Lufthansa Consulting, 2011). ... For Lufthansa, their wide range of services focuses on quality and safety of their customers. This has been achieved by adhering to the set regulations and standards. Likewise, southwest airline mission is clearly hinged on the maintaining quality by adhering to the regulations set by the US authorities. The two organizations have entrenched in all the procedures and decisions of the firms. The first stage in the process is a well-defined mission and vision statement that demands employees to remain answerable to the company. This has also been integrated in the company strategic objectives of demanding commitment to law and procedure adherence. The second process for both the companies is the aligning the company acquisition and strategic alliances to achieve organizational order and efficiencies. The two firms evaluate strategic alliances and undertake evaluations to determine feasibility and profitability of the actions keeping in consideration the safety and demands of their cust omers. The businesses consider the health of their workers and customers essential for the smooth operation of the businesses. The obligation to make their stakeholders safe is not just, because it is a legal requirement but because the businesses consider it as a social responsibility (Southwest Airlines Co., 2011). Finally, the two companies have a similar procedure I their staff training and development. They believe that for success to be realized in the business the companies must have a staff capable of executing perfectly and in a timely manner, the chosen courses of actions. Both southwest airline and Lufthansa in its international operation trains its employees to improve the quality of

American Born Chinese Essay Example | Topics and Well Written Essays - 1000 words

American Born Chinese - Essay Example They are intended to change the whole viewpoint that the readers have about that particular scenario. These writings are always radical in nature and tend to convince the reader to see things from the same viewpoint. One such text is American Born Chinese, a 2008 graphic novel by Gene Luen Yang and Lark Pien that contains a great deal of protest. It can be easily noticed in the plot development of the story, and this will be the basis of discussion in this paper. The story begins with the monkeys hanging on the trees; generally, one would say that this is the nature of monkeys. They are supposed to live on trees. However, according to Yang, there is one monkey, the king of monkeys that has ruled the other monkeys for many years. At this time, he has mastered the ways of the gods; these ways are the eight Kung-fu disciplines. As a result of his reaching, he yearns to leave the monkeys behind and join the ranks of the gods. This is the first act of protest that we encounter. One could comfortably say that it is part of monkeys’ nature to stay on trees and behave like any other animal (Yang 4). However, here we encounter a monkey that wants to protest against all that and elevate itself to another level. It wants to behave like a god. In addition to this, the monkey wants to protest against the true nature of the monkeys by passing a rule that all monkeys must wear shoes just like human beings. This is another protest because generally, monkeys and all other animals do not wear shoes. For the monkeys, this would even make their life harder since they cannot climb trees while wearing shoes. The monkey becomes arrogant to other gods when he starts to demand that he should be treated like an equal. The leader of the gods, Tze-Yo-Tzuh, tells him, ‘you are what I created you to be.’ Tze-Yo-Tzuh further tells him that he made him from the rock (Yang 7). The monkey challenges the gods’ king to prove this and tries to run away, but the king catc hes him. After learning that he cannot change who he is, he still refuses to repent, and the king of the gods buries him under a mountain rock till a time when he realizes and accepts who he is. Here, Yang tries to prove that when we try to be different persons from what we are we will only end up hurting ourselves. Another protest that we encounter in this comical novel arises from a character, Jin Wang. At this point, Yang introduces us to a boy born of immigrant parents in the United States. His life in the states is virtually peaceful; however, when his family moves from San Francisco to a white dominated suburban region, his life changes. He finds that he is the only Chinese in the whole school, and this fact makes him a subject to the prejudice (Yang 31). This is the point where he begins protesting against his culture. He constantly has to tell the other children in the school that he was born in America, and that his family does not eat dogs. Yang, at this point exhibits ano ther protest, which is against his culture. Jin Wang does not want to be associated with the Chinese way of life yet this is his culture (Yang 31). Jin Wang struggles to fit in his white peers’ way of life in every aspect. He even eats sandwiches (Yang 37), food that is not common for his culture. Jin struggles to be like the whites even when he is not in the school environment. This is evident in the conversation that he has with an old lady about being what he wants to be. The lady replies by telling him, ‘